Maintenance package pricing
Prices are in Australian dollars. No long-term commitment.
Profor all sites
30-minute in-month support time
Monthly WordPress updates
Monthly Plug-in updates
Monthly Theme updates
Monthly security scan
Monthly status report
Frequently Asked Questions (FAQs)
Do I need to sign up for a year or more ?
No. My maintenance packages have no lock-in period. You pay on a month-by-month basis & can cancel at any time without penalty.
My host already performs backups, isn't this enough ?
Many host-providers perform some form of site backup. My backup service provides greater assurance by storing your data outside your host environment, keeping the two separate from one-another. I keep all your backups for 90-days, allowing you to fallback to earlier revisions as required. I can restore your site through the click of a button, you don’t need to wait in a support queue with your host. Lastly, should you decide to change host provider, I can utilise the latest backup to migrate your site.
If anything goes wrong, do you fix it ?
The most likely incidents that can arise are
- Update failures, or updates leading to conflicts between plug-ins/Wordpress
- Licence expired on plug-in or theme
- Your site being down
- A security alert indicating your site has been compromised
In the event of maintenance upgrades triggering a conflict, I will regress your site to it’s pre-update status.
In all cases, I will contact you to advise you of the issue. The allotted support time from your package can be used towards corrective action of the issue. If the issue requires effort beyond the allotted support time to resolve, this would be charged at an hourly rate or, for any major work (e.g. plugin no longer supported and alternative required) per quotation.
In the case of significant incident (e.g. major site hack & compromise), I may take emergency steps – which may include taking your site offline – to minimise further damage before contacting you.
Do I still have access to my WordPress admin account ?
Yes you do – it’s still your site. But I recommend that you access your site backend via an Editor account, not Admin account to minimise the risk of accidental site damage. Please be mindful that if you initiate software updates to any elements of your site yourself, these will be outside the workflow of the maintenance package and, if a fallback is required, data may be lost in the process.
Do you update everything whenever a new version is available ?
Usually – but not always. If I am aware that software developers have issued a new major release to their product & that this release provides no direct benefit to you (i.e. new functions you don’t use; not security related), I may defer carrying out upgrades until such time as any early-release bugs have been addressed through later update increments.
My host has emailed me about some problem, what do I do ?
If you need my help, I can deal with such matters through your allotted support time.
Do you include hosting services yourself ?
As an option, yes.
I can host sites I maintain for no-commitment monthly fee, subject to a fair use policy.
Alternatively, I can recommend hosting providers who I believe are the best in their field & offer best value. This provides you with flexibility to change host provider and – indeed – website maintenance provider, with minimum disruption.